As specialists in world class customer care, MAI supports the customer experience 24/7/365. Our ability to manage both B2B and B2C programs is enabled by leveraging technology, agent-performance tools, analytics and various other tools.

From direct sales and lead generation/qualification programs to third-party verification and market research, MAI executes customized programs to meet specific client objectives.

• Appointment Setting
• Customer Satisfaction
• Direct Mail / Email Follow-up
• Lead Generation / Qualification
• Market Research / Quantitative Data Collection
• 3rd Party Verification
• Sales Support

Account and Sales Lead Management Outsourcing Solutions

MAI provides flexible, affordable solutions for B2B and B2C clients who are looking to capture more sales from small to medium-sized businesses, all while striking the optimal balance between the cost of sales and ROI.

Our secret to your program’s success? MAI matches your requirements with skilled subject matter experts who understand what’s important to your prospects and customers. Whether you need a professional team to manage direct sales – or skilled inside sales representatives to generate and qualify new prospects – our unique OUTSOURCED SALES SOLUTIONS services can be custom tailored to meet your needs.

MAI offers the experience, capacity and professionalism to deliver real results:

• Virtual, web-based agent model combines cost savings combined with the advantages of staffing your program with subject matter experts from around the globe.
• Our results-driven sales professionals have the sales savvy required to speak confidently with decision-makers and meet specific sales objectives.
• MAI works with you to develop a strategic sales process that provides fast market feedback, then offers recommendations designed to achieve higher sales success.
• MAI ensures a good business fit with a thorough needs evaluation: confidentiality and transparency is guaranteed.
• In addition, our proven approach is highly effective at helping clients build lasting customer relationships.

OUTSOURCED SALES SOLUTIONS Service Menu:

Direct Sales / Account Management:

• Marketplace Management
• Order Placement (eCommerce, phone, chat)
• Help Desk / WMO
• Back Office Services

Lead Generation & Qualification:

• Inside Sales
• Appointment Setting
• Follow-up
• Lead Scoring
• Direct Mail
• Data Mining

Integrated Fulfillment Services

About Us…

Our OUTSOURCED SALES SOLUTIONS team is comprised of sales and marketing professionals who understand direct sales account management, lead generation, scoring and nurturing. We also understand how important it is to produce “sales ready” leads and deliver significant ROIs on lead generation campaigns. We’ve taken our collective experience and blended it into a methodology that generates successes for our clients – and we can do the same for your business!

Our OUTSOURCED SALES SOLUTIONS process can deliver results for you. We’ll work closely with you on:

• Establishing sales objectives, tactics, timeframe
• Staffing your program with subject matter experts who can speak confidently and knowledgeably with your prospects
• Initial assessment: target market analysis, review of client documents and sales materials
• Real-time feedback on customer responses to product and service offerings
• Lead development and identifying new prospects
• Sales documentation: database management, weekly reports, sales profiling
• Refinement of market approach, sales materials
• Appointment preparation and coaching
• Sales closing assistance

Flexible, Affordable, Accountable

What OUTSOURCED SALES SOLUTIONS does for clients is truly remarkable. Whether you’re looking for an inside sales team to handle direct sales or an appointment setting or reservation resource, we can custom-build a solution that works for your business. Tell us what you need and we’ll show you what we can do!

MAI’s proprietary technology and in-house IT professionals have allowed us to grow and expand our capabilities to keep pace with the way people communicate today. Our expertise includes:

Consumer Affairs

The first step in resolving a consumer concern or complaint is to listen, acknowledge and document it in a respectful, professional manner. MAI acts as your consumer liaison and offers a broad range of communication channels – from voice, chat and email to web forms and Social Media.

SMAK! patrol Social Media Services

MAI’s SMAK! patrol keeps you in tune with online conversations about your brand, products and company. We can track and report on what people are saying – as well as engage one-on-one with your prospects and customers to protect your reputation and turn potentially negative situations into win-win scenarios.

Service / Dispatch / Call Closure

If you are responsible for keeping customer equipment up-and-running, you need the right resources to provide quick, worry-free service. MAI’s service / dispatch / call closure protocol can consolidate service management activities including troubleshooting, service coordination, dispatch, closure, billing and more.

eCommerce Management

For many online retailers, the contact center is both a crucial customer touchpoint and back office partner. MAI’s professional, personable agents offer seamless customer service and full online marketplace management services to make your life easier.

MAI is committed to quality and continuous improvement. Our management team and supervisors continually monitor customer interactions supported by one-on-one coaching from team leaders. Agent performance is meticulously measured to identify customer satisfaction and efficiencies in areas such as:

• Product knowledge
• System proficiency
• Script adherence
• Professional call / process control
• Security procedures
• Data collection and verification
• Presentation and soft skills

Our goal is to deliver an excellent customer experience and meet all agreed upon service metrics. We measure our success from your perspective and utilize regular feedback sessions to ensure team members understand and embrace our quality standards and expectations.

Industry Experience

Providing multi-channel contact center solutions to clients in a wide range of industries gives MAI the opportunity to cross-pollinate successful strategies from one program to another. It also allows us to share best practices and customize our services to fit your specific needs. Among the industries represented by our clients: